HOME  >>  FAQs  >>  APPOINTMENTS (Updated: February 3rd, 2009) Do I need an appointment? What if I show up without an appointment? When are you open? Can I get service on evenings, weekends, or holidays? Can I get emergency or rush service? What if I miss my on-site service appointment? What if I can't attend my on-site service appointment? What if I need to reschedule an appointment? Do I need an appointment? Yes, please call 604-590-6098 to book an appointment for all sales and services. What if I show up without an appointment? We may be closed, there may be no parking, or you may have to wait outside until we finish serving everyone with pre-booked appointments. When are you open? Please see our Service Hours page for details. Can I get service on evenings, weekends, or holidays? Pick up or drop off service may be available after hours at no charge. Just call during regular hours to make arrangements. After-hours services are subject to availability, and overtime rates will apply. Please see our After-Hours, Rush & Emergency Services page for more information. Can I get emergency or rush service? Emergency and rush services are subject to availability, call 604-590-6098, phones are usually monitored after hours, so please leave a message. A rush fee will be added and overtime rates may apply. Please see our After-Hours, Rush & Emergency Services page for more information. What if I miss my on-site service appointment? Once a technician arrives onsite for a pre-scheduled appointment, the one-hour minimum charge for onsite service in your area applies, even if no work is done. What if I can't attend my on-site service appointment? No problem, just make prior arrangements with us to facilitate access. What if I need to reschedule an appointment? No problem, just give us a call. Please allow as much notice as possible.