HOME  >>  FAQs  >>  POLICIES A~Z (Updated: February 23rd, 2007) Abandoned, Unclaimed and Forfeited goods Appointments Authorization/Permission Cancellation/Suspension of Service Conflict Copyright Disclaimer Copyright Notice Corporate Structure Damaged Items Data Retrieval, Recovery, Backup and Restoration Diagnoses, Estimates and Quotes Domain Names Exchange Rates File-Sharing and Copyright File-Sharing and Warranties Guarantees, Warranties, Credits, Exchanges and Returns Information Disclaimer Liability Disclaimer Missing/Incomplete Items Non-Payment N.S.F Cheques (non-sufficient funds) Outstanding Balances, Interest Rates and Late Payments Payment and Purchases Pick-up and Drop-off Service Pirated Software and Illegal Material Priority and Premium Service Privacy and Confidentiality Purchases made Elsewhere Return Policy Security Service and Repairs Service Rates Stock and Inventory Sub-contracting Training and Classes Viruses and Spyware Abandoned, Unclaimed and Forfeited goods: Goods left in our possession, must be claimed and picked up within 90 days. We will attempt to contact the owner before 90 days passes. If we do not know who owns the goods, they will be kept in our 'Lost and Found' box for 90 days. We must be satisfied that the person picking up the goods actually owns the goods, or is entitled to claim the goods on behalf of another party. Representatives may be verified, suitable identification may be required, and goods may have to be signed for before they are released. Goods that have not been claimed within 90 days will be forfeited. Forfeited goods may be kept, used, sold, or disposed of in any manner we see fit. Forfeiture does not in any way mitigate any obligation to pay any monies owed to us. If goods have been released to a claimant, and another claimant comes forward, the second claimant will have to seek satisfaction from the first claimant. We are not under any obligation to refund any monies, or replace any goods, and we will not be liable for any loss or damages incurred due to any abandonment, forfeiture, loss, or false claim. Appointments: Please see our APPOINTMENTS page for details. Authorization / Permission: We have a reputation for providing quality services. By requesting and/or retaining our services either verbally or otherwise, you are granting us permission to troubleshoot, alter, repair, upgrade, update, configure, test, delete, remove and/or install any software, hardware, cables and/or peripheral devices as deemed necessary to facilitate service, and to charge for such services accordingly. Cancellation / Suspension of Service: We reserve the right to, at our discretion, temporarily or permanently deny or suspend suspend service without just cause or notification. This may include, but is not limited to extenuating circumstances such as illness, emergencies, labor disputes, unpaid balances, illegal activities, conflict and detrimental conduct of any kind. We reserve the right to charge for all services rendered, and costs incurred. Conflict: We have a history of satisfied customers that know we are patient, polite, fair, and easy to get along with. We focus on the customer's needs, and provide quality products and services at fair prices, thereby avoiding conflict. We will not put up with abuse, and we assume no liability for any claim arising from any form of communication breakdown. This is not limited to, but may include any misunderstanding, misinterpretation, miscommunication, disagreement and/or conflict about any information, policy, practice, procedure, estimate, time frame, appointment, schedule, product and/or any service we recommend or provide. Copyright Disclaimer: Not all material provided or published by us is created by us. Some material may be obtained from sources that implied that the material was free to use. This includes content found on websites that we develop for our clients. We assume no liability for content found on our clients' web sites. If you discover something that you believe may be copyrighted, please notify us at your earliest convenience. It is not our intention to gain credit for the work and talent of others. Copyright Notice: Material provided or published by us is for personal use only, and was copyrighted upon creation under the law. This material may also contain information that may be further copyrighted by another party. The user may not use any material obtained from us for commercial purposes, or for any other unauthorized use, except as permitted by the Copyright Act, license, or applicable law. Corporate Structure: Legal company name: Delta Computer Training, Service and Repairs. Operating as: Delta Computers, Surrey Computers, Langley Computers, and White Rock Computers. Delta Computers, Surrey Computers, Langley Computers, and White Rock Computers are divisions of Delta Computer Training, Service and Repairs. Established: September 1st, 2001. Owner: Brandon Noga Damaged Items: We have a secure shop with a controlled environment. We routinely observe proper grounding techniques and use clean, regulated AC power. We treat your equipment with great care, but if an accident were to happen, we would own up to our responsibility and arrange to have the item repaired or replaced ASAP. Electronic devices can fail at any point in time, just like a light bulb. We assume no liability for any damage or subsequent damages that may occur if an item happens to fail while under our care, or at anytime thereafter, except as provided by warranty. Data Retrieval, Recovery, Backup and Restoration: Please see our DATA RETRIEVAL, RECOVERY, BACKUP & RESTORATION page for more information. Diagnoses, Estimates and Quotes: Please see our PAYMENT & FINANCING page for more information. Domain Names: Domain names must be registered with a Registrar. We have established accounts with both Canadian and American Registrars. We offer domain name registration services and use our accounts to provide these services. The registered owner of the domain name will be you or your company, and arrangements can be made at any time to transfer your domain name to another account or registrar, unless there is an unpaid balance owed to us. Domain names are registered for a year or more, and must be renewed if you wish to keep your domain name. Under normal circumstances, we will attempt to contact you to make arrangements to secure the funds required to renew your domain name before it expires. If registration fees are not paid, your domain name registration will expire, and you may loose your domain name. We assume no liability whatsoever for any damage or subsequent damage caused by any failure to renew, or by any loss of ownership resulting from such failure. Exchange Rates: Our market is local and we only ship locally, so it's doubtful that we would ever need to use exchange rates to sell a product or service. We may on occasion have to purchase a product for a customer from another country. If your transaction involves a currency conversion, the rate will be determined by The Universal Currency Converter. The rate will be obtained when your invoice is prepared. You would also have to pay for any shipping, handling, taxes, duty, insurance, brokerage fees, or any other fees incurred. File-Sharing and Copyright: If you didn't pay for the music and movies on your computer, they're probably stolen. If it's in a shared folder, you risk prosecution, unless you are the duly licensed distributor or the copyright holder. You are responsible for what's on your computer, so watch your kids! We assumes no liability whatsoever for any damage or subsequent damage caused by file-sharing programs and their use. File-Sharing and Warranties: We do not recommend, install or support any peer-to-peer file-sharing programs. There are too many problems associated with the use of these programs. We consider the practice of downloading files from stranger's computers and allowing the world to access your computer abusive, and we reserve the right to void warranties on systems that exhibit evidence of such reckless behavior. Guarantees, Warranties and Returns: Please see our WARRANTIES & RETURNS page for more information. Information Disclaimer: We try to provide accurate information. All verbal and/or documented information provided by us is provided as a courtesy. We do not guarantee the accuracy of information and assume no liability for any loss, damage or claim resulting from the use of such information. We reserve the right to alter, amend, edit, move and/or delete any such information at any time without notification. We do not endorse and are not responsible for the content of external sites or links. Liability Disclaimer: Hardware, software and data can fail at anytime. We assume no liability for any loss or damage that results from any hardware, software, or data failure, or any loss or damage that results from using any product, service, or information provided by us, our affiliates, or any subcontractors. This includes but is not limited to special, indirect, incidental, subsequent, consequential and/or punitive damages. This also includes but is not limited to, damages for lost profits, loss of revenue, or loss of use arising out of, or relating to our business, our web site, or any product, service, or information provided by us, our affiliates, or any subcontractors, either verbal or documented, or any other damages or claims whatsoever, whether such damages or claims arise in contract, tort (including without limitation, negligence), under statute, in equity, at law, or otherwise. Missing / Incomplete Items: We have a reputation for being honest, fair, competent and sincere. We have never lost an item that belonged to a customer. All items, including their contents, will be returned, provided that all outstanding debts are paid. We assume no liability for any claim about any missing property. We have plenty of computer parts and software, we certainly don't need yours. Non-Payment: Please see our PAYMENT & FINANCING page for more information. N.S.F Cheques (non-sufficient funds): Please see our PAYMENT & FINANCING page for more information. Outstanding Balances, Interest Rates and Late Payments: Please see our PAYMENT & FINANCING page for more information. Payment and Purchases: Please see our PAYMENT & FINANCING page for more information. Pick-up and Drop-off Service: Our pick up and drop-off service is subject to availability. A service fee may apply, depending on the amount of work required and the distance involved. Pirated Software and Illegal Material: We respect and honor your right to privacy and confidentiality. It is your responsibility to ensure that all software and material on your system, and any software and material you provide to us complies with the law and any applicable licensing requirements. We assume no liability for the content or legal status of any software and/or material found on any system. Priority and Premium Service: Please see our SERVICE RATES page for more information. Privacy and Confidentiality: Please see our PRIVACY POLICY page for more information. Purchases made Elsewhere: Yes we install products purchased elsewhere. If you're looking for support for that product, first call the place you bought it from. If they can't help you, then call us and you'll see why you should buy from us. Return Policy: Please see our WARRANTIES & RETURNS page for more information. Security: You are responsible for the security of your data and systems. If you are a home user, aside from your precious photos and bank accounts, what do you regularly do to protect your family's safety? If you run a business, would your insurance or the law find you negligent, or would they find that you consistently take what they consider reasonable steps to protect your business, your data, your staff, and your customer's privacy. Is your server bolted down? When was the last time you checked your network and systems for vulnerabilities? It is up to you to proactively embrace an ongoing regiment of dependable security solutions. Nobody can guarantee 100% security, but we can provide a variety of solutions to enhance your security. Service and Repairs: The specific issues that are reported are what service will focus on. If it is subsequently determined that additional service is required, we will try to obtain approval before proceeding. If we are unable to obtain approval, we reserve the right to make a judgment call, and halt or proceed with service as we see fit, and charge for additional parts and services as required. It usually only takes us two or three business days to repair a computer. If you need even faster service, please see our AFTER-HOURS, RUSH & EMERGENCY SERVICE page. Service Rates: Please see our SERVICE RATES page for more information. Stock and Inventory: We keep a variety of commonly needed items in stock. If we don't have it in stock, we can usually get it within two or three business days (Proprietary parts may take longer). It also usually only takes us two or three business days to build and configure a new computer. That's fast service. Sub-contracting: We reserve the right to sub-contract service at any time. We only retain the services of sub-contractors that we believe can satisfy our high standards. Sub-contractors are not our employees or representatives, and we assume no liability for their actions. Training and Classes: Sorry, but we no longer offer this service. Viruses and Spyware: We have been successfully removing malicious code and enhancing security for years. When we clean a system we are very thorough, however we cannot guarantee that a computer will remain clean. We have no control over what you do with your computer, so if you open an infected file, you re-infect your computer. If we have to clean a system again, we will charge for our services again, so please be careful.