HOME  >>  DATA RECOVERY (Updated: January 31st, 2011) PLEASE NOTE - We cannot see the integrity of your data, and we cannot tell if it will still work ahead of time. We must first run recovery procedures, then locate the required files, and finally try running them. This means that if your recovered data turns out to be incomplete, corrupted or useless to you, you still have to pay for our services. We have no control over what happened to your data before it was brought in, so we cannot guarantee it's integrity, functionality or completeness. RATES: Data Recovery and Migration (1 hard drive, 1 partition) - $60 (add $30 for each additional drive and partition) One hard drive is connected to our bench system, and data recovery procedures are completed. We then repair your computer as required (not included). Finally we migrate the data back to your hard drive so you can clean and restore it at your convenience. Bear in mind that 98% of all computers we see are infected. Data Recovery, BASIC Cleaning and Migration (1 hard drive, 1 partition) - $75 (add $30 for each additional drive and partition) Everything above, plus we scan your data with 3 antimalware programs and remove any detected viruses, trojans, spyware, adware, rootkits, etc. If detected malwares cannot be removed by conventional methods, you may be charged for additional service as required. Data Recovery, STANDARD Cleaning and Migration (1 hard drive, 1 partition) - $90 (add $30 for each additional drive and partition) Everything above, plus we scan your data with 6 antimalware programs. Data Recovery, THOROUGH Cleaning and Migration (1 hard drive, 1 partition) - $99 (add $30 for each additional drive and partition) Everything above, plus we scan your data with 9 antimalware programs. Data Recovery FROM A DEAD HARD DRIVE - Expensive We can recover data when Windows fails, and from a failing but functioning drive, and repair your computer, but at this level we can't recover data from a dead hard drive. You need a company that specializes in data recovery. ADD STANDARD Data RESTORATION (1 user account) - $30 (add $30 for each additional user account) We restore your old Desktop files, Favorites, Documents, E-mail, Address books and Contacts for one User Account CUSTOM Data RESTORATION - $60/hour Each computer, program and data set is as unique as the user. Some have mirror drives (RAID), some have automated backups, some don't have backups. Some burn disks, some use flash drives, some use online services. There are thousands of 3rd party programs that run everything from autocad to Xray programs, and each one of those is uniqely configured. The point is, data restoration can be a time consuming and complex procedure, and you may end up paying for disappointing results, especially when you don't have a recent working backup. Data SERVICES: (shop service) Data RECONSTRUCTION and DEAD DRIVES - We do not 'rebuild' corrupt data, or 'recover' data from dead drives. You need a company that specializes in that field. Data RETRIEVAL - We can 'retrieve' data that's accessible from working drives. Data Recovery - We can often 'recover' data that Windows can no longer access, and data that's been accidentally deleted. Be sure to shut off your computer right away and don't use it. Data REPAIR - We can 'repair' master boot records, corrupt boot sectors, file systems, Windows system files, registry errors, drivers, software errors, etc. Data Cleaning - We can run multiple local and remote anti-malware scans to 'clean' viruses, trojans, spyware, adware, rootkits, etc. Data BACKUP - We can record a 'backup' copy of your data to the medium of your choice. USB flash memory sticks (thumb drives), CDs, DVDs, internal and external hard drives are popular choices. Data Migration - We can 'migrate' your data from one location to another. This usually involves setting up a workgroup, network shares, taking ownership, mapping drives, and running a backup program to migrate the data across our network back onto your computer. This is usually done after we recover and clean your data on one of our bench systems. Data RESTORATION - We 'restore' your data to it's appropriate locations. This usually includes Desktop items, Favorites, My Documents, Pictures, Music, Address Books and Email folders for each user account. IMPORTANT: You Will Loose Your Data - All hard drives fail, and when they do you usually loose everything. Data corruption and loss is a fact of life. You are responsible for your data and backups, that means you have no one to blame but yourself when you loose everything. Protect your data and have us set up automated backups. You Will Loose All Your Programs and Pre-installed Software - Software installation is usually a one-way process. Programs cannot be 'uninstalled' back onto a disk and then re-installed again, it just doesn't work that way. Original installation disks and valid product keys must be purchased or provided. Export Your Data - Some database programs like Outlook and Quickbooks require you to 'export' data to create a backup file. If you don't regularly create these backups while your computer is working, how will you do it when your computer fails? Without a backup there may be nothing to import. Protect your data and have us set up automated backups. Don't Make Your Data Inaccessible - Avoid using proprietary software or formats to compress, encrypt, backup or password protect your data. If you do, you better make sure that software and support is available in the future, and that any future updates and upgrades are backwards compatible. We will need the user name and password (case sensitive) for your administrator account. It's Not Free - We charge for all data services, even if your data turns out to be useless. We have no control over what happened to your data, so we cannot guarantee it's integrity. Protect your data and have us set up automated backups. FAQ's Can you backup my data? Can you guarantee that my data will be ok? Can you show me how to do my own backups? I don't have any way of backing up my data, can you help? Is there any way to backup my data automatically? Can you provide offsite data storage? My system has crashed, can you rescue and restore my operating system, programs and data? I don't have all my CD's, what about programs that were already on the computer? Do you have to reformat my drive and reinstall Windows? Can you guarantee that my software will keep working? My hard drive is full, can you help me? My hard drive is dead, and I absolutely need my data, what can I do? Can you backup my data? Yes, we can provide data backup services as long as we can access your data and it is intact. We can backup your data to a flash drive, CD's, DVD's, another hard drive, or a remote system. Floppy discs and zip discs don't hold much data, and tapes are not reliable, so they're not suitable for most backup purposes. Can you guarantee that my data will be ok? We take precautions to prevent data loss and corruption, and can remove viruses and malware, however data can fail at any time, so we cannot guarantee the integrity of your data. We assume no liability for any lost or corrupt data. Can you show me how to do my own backups? Yes, we can have one of our technicians come to your location and walk you through the process. I don't have any way of backing up my data, can you help? Yes, there are several options available. We can help you choose a method that suits your needs and put it all together for you. Is there any way to backup my data automatically? Yes, there are several options available. We can help you choose a method that suits your needs and put it all together for you. Can you provide offsite data storage? Yes, please call 604-590-6098 for details. My system has crashed, can you rescue and restore my operating system, programs and data? Often we can repair your existing system and restore functionality. If your system is corrupted beyond recovery, we will have to clean and backup whatever data is still intact, reinstall an operating system, programs and data. If your hard drive has failed, we cannot rescue your data, and we will have to install a new hard drive, operating system and programs. You must provide us with all the installation discs and product keys. If you don't have them, we can usually provide software at prices lower than most retail outlets. I don't have all my CD's, what about programs that were already on the computer? If your drive needs to be formatted or replaced, your operating system and programs will have to be reinstalled. If you do not have the original installation discs and product keys, you will have to purchase them again. Programs cannot be "pulled" from a hard drive, recorded and restored. It just doesn't work that way. We can provide software at prices lower than most retail outlets. We do not provide pirated software under any circumstances. Do you have to reformat my drive and reinstall Windows? Maybe. Sometimes a system can be repaired without reformatting, however it is always best to start fresh. Repairing systems that are plagued with problems can take a considerable amount of time to repair and may still exhibit problems. The only way to restore the stability and performance that your computer had originally, is to clean and back up your data, reformat your hard drive, reinstall Windows, reinstall your programs, and restore your data. Can you guarantee that my software will keep working? No. We don't make the software, control how the system is used, or control the system's environment, so it's unreasonable to expect us, or even the manufacturer to guarantee the ongoing stability, functionality, compatibility and performance of software. My hard drive is full, can you help me? Yes. If you just want more space on your existing drive, we can clean up your system and record data to any popular medium. We can also add an additional hard drive and CD or DVD recorder if you'd like. My hard drive is dead, and I absolutely need my data, what can I do? All hard drives eventually fail. If your hard drive is dead, it may have to be sent to a company that specializes in data recovery. That can cost several hundred dollars or more, depending on the amount of work involved, so back up your data!